Help Center
Find quick answers to common questions about using MiniMax3.org, including generation, credits, subscriptions, billing, refunds, accounts and troubleshooting.
MiniMax3.org is an independent AI video generation platform focused on MiniMax H3 workflows, generation tools, prompts and practical resources. It is not the official MiniMax website and is not operated by MiniMax. Learn more on our About page.
You need an account to submit generations, manage credits, view task history, and access billing. You can browse public resources without signing in.
Sign in, choose a supported workflow, enter a prompt, add reference media when that workflow supports it, select settings, and submit the task. You can view or download completed results from your video history.
Current plans, credit packages and generation pricing are listed on the Pricing page.
Generation time varies depending on workflow, resolution, duration, service load and upstream processing conditions.
If an eligible generation fails and consumed credits are automatically reversed, those credits are restored to the applicable balance. A credit reversal for a failed generation is different from a cash refund. See the Refund Policy.
A generation can take longer during busy queues, when higher resolutions or longer durations are selected, or when an upstream service or infrastructure is delayed.
Yes, after a task is successfully submitted it is stored and processed server-side. Return later to My Videos to check its current status or access a completed result.
Yes. The image-to-video workflow supports image references; choose that workflow and follow the uploader requirements shown in the generator. Learn about
Yes. The text-to-video workflow lets you submit a text prompt without reference media. Learn about
Current MiniMax3.org H3 generation options include 768p and 2K. The generator shows the settings available for the workflow you select.
Current H3 output durations can be selected from 4 to 15 seconds, subject to the settings available in the generator.
AI-generated video is probabilistic, so composition, motion, character consistency and details may vary even with similar prompts. Use a clearer subject, camera motion, scene details and fewer conflicting instructions. Read the Prompt Guide.
Credits are service units used to access eligible generation features on MiniMax3.org. They are not cash and cannot be withdrawn as money except where applicable law requires otherwise.
Credit usage depends on the selected model, resolution, duration and workflow. The current cost is shown in the generator before you submit a task, and pricing is available on the Pricing page.
Credits are deducted when a generation task is submitted and created. If an eligible task later reaches a failed status, the consumed credits are automatically reversed.
Yes. When an eligible generation task is marked as failed, the consumed credits are automatically reversed to the applicable balance. This is a credit reversal, not a cash refund.
Subscription credits do not roll over to a later subscription period under the current plan rules.
One-time credit packs remain valid for 365 days from purchase.
Credits cannot currently be transferred between accounts.
Subscriptions are offered on the billing interval shown at checkout. Monthly plans renew monthly; annual plans are billed yearly, with subscription credits allocated according to the applicable plan schedule.
Unless canceled before renewal, an active recurring subscription renews according to the billing interval shown at checkout.
You can review eligible subscription controls from the Billing area of your account and request cancellation there. The account billing page also shows subscription status and billing-period details.
Cancellation stops future recurring billing according to the subscription status and billing period shown in your account. Your current access follows the active subscription period shown there.
No. Canceling recurring billing and requesting a refund are separate actions. Cancellation prevents future renewal according to your subscription status; it does not automatically refund a completed purchase. Read the Refund Policy.
You can view purchase and subscription status, billing dates and available cancellation controls in your account Billing area.
Subscription refund requests must be submitted within 3 days of purchase and are eligible only when no more than 20 subscription credits have been successfully consumed. If more than 20 subscription credits have been used, the subscription purchase is no longer eligible for a refund. Read the Refund Policy.
No. Credits automatically reversed because an eligible generation failed do not count as successfully used credits for the 20-credit refund threshold.
One-time credit packs are non-refundable after purchase except where required by applicable law or in confirmed duplicate-charge or billing-error cases.
Submit an eligible refund request through MiniMax3.org support within the applicable 3-day period and include your account email, purchase details or transaction ID if available, purchase date and reason for the request. Contact Support.
No. A failed-generation credit reversal restores applicable service credits to your account. A cash refund returns an eligible purchase to the original payment method after a refund request is reviewed and approved.
Go to the Sign in page and use the same email or available sign-in method you used to create your account. If email sign-in is enabled, you can use the password recovery flow when needed.
First verify that you are using the original account method, then retry after refreshing your browser session. If access is still unavailable, contact support with the account email and a description of the issue.
Email changes are not currently available as a self-service account setting. Contact support from the Contact page if you need help with your account email.
Contact MiniMax3.org through the Contact page to request applicable account deletion.
Completed and in-progress generation tasks are available in My Videos while you are signed in to the account that created them.
Open the completed result in My Videos and use its available download action. If a download does not start, refresh the page and try again from your generation history.
Generated outputs may be retained as needed to provide account-based access and operate the service. See the Privacy Policy for current data-retention information.
MiniMax3.org does not prohibit commercial use solely because content was generated through the service, but you are responsible for ensuring your use complies with applicable copyright, trademark, privacy, publicity and other third-party rights. Read the Terms of Service.
You retain any rights you already hold in content you submit. MiniMax3.org processes submitted content as needed to provide and operate the service. Read the Terms of Service.
A generation can fail because of unsupported or invalid inputs, a temporary processing failure, service load, content restrictions, an upstream service interruption or a timeout.
Check the task status in My Videos first. Wait only while it is still processing; if it failed, check whether credits were automatically reversed. Contact support with task and account details if the issue remains unresolved.
Refresh the page, retry the download, check your browser or network connection, and try again from your generation history. Contact support if the problem persists.
An upload can be rejected when its type, size, duration or file data does not meet the selected workflow requirements. Re-export the file in a supported format and follow the uploader guidance before trying again.
Generate is unavailable until you are signed in and have supplied a valid prompt or supported input, valid settings and sufficient credits. It can also remain unavailable while a request is already being submitted.
If you cannot find the answer you need, contact MiniMax3.org support and include the account email, affected page or task, approximate time of the issue, and any visible error message.
Contact Support