Refund Policy

Refund requests for subscription purchases must be submitted within 3 days of purchase. To be eligible, the account must have used no more than 20 subscription credits associated with the purchase.

If more than 20 subscription credits have been used, the subscription purchase is no longer eligible for a refund, even if the request is submitted within the 3-day period.

Eligibility requires both conditions:

• The request is submitted within 3 days of purchase.
• No more than 20 subscription credits have been successfully consumed.

Only credits successfully consumed by completed or otherwise billable generation tasks count toward the 20-credit refund threshold.

If an eligible generation fails and MiniMax3.org automatically reverses the consumed credits to your balance, those reversed credits do not count as used credits for refund eligibility.

The credit transaction history associated with the account is used when reviewing eligibility.

One-time credit packs are non-refundable after purchase, except where required by applicable law or where MiniMax3.org confirms a duplicate charge or billing error.

One-time credit packs currently remain valid for 365 days from purchase under the applicable credit policy. Current pack options are shown on the pricing page.

Canceling a subscription stops future recurring billing according to the subscription status and billing period shown in your account. Cancellation does not automatically create a refund request and does not retroactively refund a completed purchase.

If you want to request a refund for an eligible subscription purchase, you must separately submit a refund request within the applicable 3-day period.

If you believe you were charged more than once for the same purchase, charged incorrectly, or do not recognize a transaction, contact MiniMax3.org support as soon as possible.

Confirmed duplicate charges or billing errors may be handled separately from the standard 3-day and 20-credit subscription refund eligibility rules.

1. 1. Contact Support

   Use the MiniMax3.org Contact page or email support@minimax3.org.

2. 2. Include Your Purchase Details

   Include:

   • account email
   • order / transaction ID if available
   • purchase date
   • subscription plan
   • reason for refund request

   Never send passwords or full payment-card details.

3. 3. Submit Within 3 Days

   For subscription refunds, the request must be submitted within 3 days of purchase and the account must meet the 20-credit usage requirement.

MiniMax3.org will review the request and applicable account and billing records. If a refund is approved, it will normally be returned to the original payment method through the applicable payment provider.

Actual posting time may depend on the payment provider, card issuer, bank, and region.

A generation refund and a payment refund are different.

When an eligible generation fails because the generation service cannot complete the task, the applicable generation credits may be automatically reversed according to the MiniMax3.org credit policy.

A credit reversal for a failed generation does not constitute a cash refund of a subscription or credit-pack purchase.

MiniMax3.org may update this Refund Policy as the service, billing options, or applicable requirements change. Material changes will be reflected on this page by updating the “Last updated” date. Changes do not alter rights that cannot legally be waived under applicable law.

This policy should be read with our Terms of Service and Privacy Policy.

If you have questions about refund eligibility or a billing issue, contact MiniMax3.org through the Contact page.